After being born in Frankfurt (that would be Germany, not Kentucky), Jay's family moved to Vandalia, Ohio where Jay spent his time learning to play the greatest game ever (baseball), by smacking the daylights out of fastballs from his next door neighbor Roger Clemens. (Disclaimer: At 9 years of age, this would have been a pre-steroid era.)
During his high school years at Carlisle High School, Jay spent most of his free time at the Jack Nicklaus Golf Center helping his Dad to build the condominiums at the course for a variety of Cincinnati sport's legends like Nancy Lopez, Ross Browner, Tom Seaver and others. In 1981 he watched his father build the ATP Tennis Stadium for the likes of Connors, McEnroe, Lendl and Borg.
Jay's passion for baseball continued thru 1983 when he was invited to tryout for the 1984 US Olympic Baseball Team. A torn hamstring six weeks before the tryouts ended his baseball dream. (He was able to write about the greatest game ever played for Reader's Digest, winning their Editor's Choice award and having it read by more than 88 million people worldwide.)
It was then Jay's attention turned towards the airline industry, where he loved the daily challenges of cancelled flights, delayed luggage (they weren't referred to as 'lost' until they were MIA for 90 days), weather problems and the always-wonderful Sunday after Thanksgiving! Cities Jay worked at included Monroe (LA), Florence (AL), Cincinnati, and Dayton. It was also during these years Jay was able to serve as the Travel Coordinator for the Detroit Lions - spending his Sunday afternoons on the NFL sidelines!
Jay continues that adrenaline rush by educating travelers with information specifically designed to help them find the cheapest of fares, resolve complaints, and having multiple options when flights are cancelled.
Jay lives in the Dayton area with his wife, Sherry and their two boys, and his older daughters serve as nurses to Dayton area hospitals.
If you have any questions, you can contact Jay through his Day Trading website - he is an avid Day Trader and teaches others on his system. (www.daytradefun.com)
Mornings on Jim Scott's show
American Airlines is losing the war on multiple fronts.
On one side, American is fighting various employee unions as the war over employment contracts continues. In a time when most airlines try to resolve such disputes within a few weeks of a contract’s expiration date, American has had ongoing issues with some employee groups for years, without reaching a successful cooperative agreement.
To be candid, American Airlines knew for years they were on a collision course with bankruptcy and employee contracts never seemed to be a top priority. Perhaps they knew Chapter 11 proceedings were eminent and decided to play the waiting game. Sure enough, once the bankruptcy process began last November it resulted in a bankruptcy judge ruling on the side of the company, allowing American to void out their labor contracts.
In an attempt to force cost reductions, American further eroded the relationship they had with their employees…if that was possible. While the management team at American is busy patting themselves on the back, the airline is now forced to deal with a wide range of critical problems.
A few weeks ago maintenance issues with seats aboard their 757s became evident, with the blame being placed on a outsourced company - and not the disgruntled airline mechanics. Still, one has to wonder if any of the mechanical issues of late could be related to a relaxed state among the mechanics. Hundreds of flight cancellations resulted as the airline took affected aircraft out of service to address the loose seat issue.
The pilots for the airline have expressed their disappointment and are now threatening to strike, which could lead to thousands of future flights being cancelled and tens of thousands of passengers stranded. Clearly, to me, it’s a situation which American Airlines’ management has created and now they are forced to deal with it and they seem convinced it is a battle worth fighting.
As American wages the battle with employees, some of the airline’s top frequent fliers are opting to make future reservations on other/competing airlines. Many who travel each week for important business meetings have made it clear they are not willing to place the future success of their business in the hands of an airline having so many problems. Why make a future reservation, only to find out at the last minute the flight has been cancelled? Such flight irregularities can mean a loss in revenue for business travelers and many are simply not willing to take the chance.
Of course other airlines are more than happy to accommodate disgruntled million-milers, trying to woo them and their business for future flights.
Either way, the hole for American Airlines continues to get deeper and unless their decision making process improves quickly, it could be their grave that they are digging.
Stand pat American, your stubbornness to address glaring problems could eventually lead to the end of a great airline. Here’s hoping you stop worrying about winning a war and finally get your act together, before it’s too late.