After being born in Frankfurt (that would be Germany, not Kentucky), Jay's family moved to Vandalia, Ohio where Jay spent his time learning to play the greatest game ever (baseball), by smacking the daylights out of fastballs from his next door neighbor Roger Clemens. (Disclaimer: At 9 years of age, this would have been a pre-steroid era.)
During his high school years at Carlisle High School, Jay spent most of his free time at the Jack Nicklaus Golf Center helping his Dad to build the condominiums at the course for a variety of Cincinnati sport's legends like Nancy Lopez, Ross Browner, Tom Seaver and others. In 1981 he watched his father build the ATP Tennis Stadium for the likes of Connors, McEnroe, Lendl and Borg.
Jay's passion for baseball continued thru 1983 when he was invited to tryout for the 1984 US Olympic Baseball Team. A torn hamstring six weeks before the tryouts ended his baseball dream. (He was able to write about the greatest game ever played for Reader's Digest, winning their Editor's Choice award and having it read by more than 88 million people worldwide.)
It was then Jay's attention turned towards the airline industry, where he loved the daily challenges of cancelled flights, delayed luggage (they weren't referred to as 'lost' until they were MIA for 90 days), weather problems and the always-wonderful Sunday after Thanksgiving! Cities Jay worked at included Monroe (LA), Florence (AL), Cincinnati, and Dayton. It was also during these years Jay was able to serve as the Travel Coordinator for the Detroit Lions - spending his Sunday afternoons on the NFL sidelines!
Jay continues that adrenaline rush by educating travelers with information specifically designed to help them find the cheapest of fares, resolve complaints, and having multiple options when flights are cancelled.
Jay lives in the Dayton area with his wife, Sherry and their two boys, and his older daughters serve as nurses to Dayton area hospitals.
If you have any questions, you can contact Jay through his Day Trading website - he is an avid Day Trader and teaches others on his system. (www.daytradefun.com)
Mornings on Jim Scott's show
Well done, Delta Air Lines.
Business Travel News conducted their annual survey among corporate travel managers around the country, in search for the best domestic airline. Not surprisingly, Delta took top honors.
What was surprising, to everyone involved, was how Delta won. In the first time since the survey began (15 years ago), an airline took top honors in all of the ten rating categories - an unprecedented accomplishment for Delta.
People today look at Delta Air Lines as one of the best and largest airlines in the world and that perception is accurate. However, only a few people seem to recall how many doomsayers were predicting the end of Delta just a few short years ago.
As Delta was approaching their bankruptcy filing, they were in desperate (and I do mean desperate) need for cash. The acquisition of their Delta Connection airlines Atlantic Southeast and Comair in 1999 was designed to give the airline a competitive edge in the new millennia, but when the attacks of 9/11 took place it was an entirely new ballgame (this just some six months after the Comair pilots went on an 89 day strike).
In 2004 Comair was again the challenge when the airline ran out of deicing fluid, following a record snow storm, and then had a computer issue with their crew scheduling database, causing as many as 30,000 people to be stranded on Christmas Day.
In 2005 Delta announced they were filing for Chapter 11 bankruptcy protection and that’s when the guessing game began among so-called experts. Would Delta survive? Would they be acquired by another airline, causing the name of Delta to disappear forever? Would Delta try to merge with another carrier and, if so, could they survive that as well? On and on went the questions, with precious few answers.
Delta emerged from bankruptcy and later announced a merger with Northwest Airlines. Mergers, as you may recall, are never a certain cure for a struggling airline. The history of aviation is replete with examples of mergers gone bad and today one can look at the United/Continental merger as one gone bad (they still can’t get their technical issues worked out). Now, the Delta/Northwest merger is looked at as the model on how mergers should be handled.
The ten years of Delta history from 1999-2009 was one with a great number of uncertainties. The airline faced challenges of rising fuel prices, increased competition and a weakened worldwide economy, but there was one constant throughout those ten years and indeed until now: The Delta employees.
Through all of the turmoil, the vast majority of Delta employees (nearly all of which had agreed to pay reductions) maintained the highest level of professionalism. To an outsider, one would never know the severity of the challenges facing the airline. The 80,000+ employees at Delta concentrated on trying to exceed customers expectations at every point of contact. It was the front line employees who held it all together through the most trying times in the airline’s 83 year history.
So when I see an award like this given to Delta, it serves as just another reminder of what a great job their employees are doing. It’s well deserved and I hope their dedication to pampering customers spills over onto other airlines (we need it!).