After being born in Frankfurt (that would be Germany, not Kentucky), Jay's family moved to Vandalia, Ohio where Jay spent his time learning to play the greatest game ever (baseball), by smacking the daylights out of fastballs from his next door neighbor Roger Clemens. (Disclaimer: At 9 years of age, this would have been a pre-steroid era.)
During his high school years at Carlisle High School, Jay spent most of his free time at the Jack Nicklaus Golf Center helping his Dad to build the condominiums at the course for a variety of Cincinnati sport's legends like Nancy Lopez, Ross Browner, Tom Seaver and others. In 1981 he watched his father build the ATP Tennis Stadium for the likes of Connors, McEnroe, Lendl and Borg.
Jay's passion for baseball continued thru 1983 when he was invited to tryout for the 1984 US Olympic Baseball Team. A torn hamstring six weeks before the tryouts ended his baseball dream. (He was able to write about the greatest game ever played for Reader's Digest, winning their Editor's Choice award and having it read by more than 88 million people worldwide.)
It was then Jay's attention turned towards the airline industry, where he loved the daily challenges of cancelled flights, delayed luggage (they weren't referred to as 'lost' until they were MIA for 90 days), weather problems and the always-wonderful Sunday after Thanksgiving! Cities Jay worked at included Monroe (LA), Florence (AL), Cincinnati, and Dayton. It was also during these years Jay was able to serve as the Travel Coordinator for the Detroit Lions - spending his Sunday afternoons on the NFL sidelines!
Jay continues that adrenaline rush by educating travelers with information specifically designed to help them find the cheapest of fares, resolve complaints, and having multiple options when flights are cancelled.
Jay lives in the Dayton area with his wife, Sherry and their two boys, and his older daughters serve as nurses to Dayton area hospitals.
If you have any questions, you can contact Jay through his Day Trading website - he is an avid Day Trader and teaches others on his system. (www.daytradefun.com)
Mornings on Jim Scott's show
Bad weather can ruin the best of plans.
Any time we encounter bad weather , the problem of accommodating stranded passengers escalates because most of the operating flights are full, if not oversold. Bad weather can limit the options airline agents have at their disposal.
From a customer’s perspective, there are a few things we can do to better prepare for a weather event, especially one which can cause the cancellation or delay of thousands of flights across the country.
Maintain open lines of communication:
Travelers need to make sure their airline has all available contact information included within the passenger name record. Email addresses are acceptable, but cell numbers are the most desired piece of contact data because many times agents need an immediate decision on rescheduling a passenger who has a cancelled flight. So, sending an email is not the preferred method when an immediate decision is required.
Constantly reconfirm your travel plans:
In this day of technology, there is little keeping a passenger from visiting their airline’s website and checking to make sure their flight is still operating as scheduled. Travelers should reconfirm their reservation at least three times a day leading up to their departure date and then every 2-3 hours leading up to their flight time. Many times passengers will see a problem with their reservation before they are contacted by the airline, so you can stay ahead of the crowd if your are in the habit of checking the status of your flight.
Arrive early at the airport:
Some travelers mistakenly look at the bad weather, or the posted delay of two hours of their flight, as an excuse to arrive late at the airport. Regardless of the delay, in bad weather strive to arrive at the airport a minimum of two hours before the scheduled departure time. Even if you know the flight is delayed by 3 hours, arrive early as agents can use that extra time to consider other flights as an option. Arrive late and you will be relegated to getting whatever is left…if anything.
Don’t get picky:
In a weather event, airlines are only required to place you on their next available flight - they will not make a reservation on another airline. So if you are flying American and the flight is cancelled due to weather, you will be stuck with American.
As a result, the agents may offer flights from Cincinnati to New York through their Dallas HUB. Fly to New York via Dallas? Yes, it happens all the time and for a passenger looking for an available seat, uncommon strategies often work best…so consider whatever option you are presented with.
Don’t take your frustrations out on the airline representatives:
In my 30+ years of being associated with the airline industry, I can assure you that yelling at your airline agent is not the way to get you to your destination more quickly. Thank the agent for their help, tell them you are glad it is them who is helping you - instead of some “rookie.” Tell them you are flexible and you will do whatever they need to help and if you can fly ahead of your luggage…tell the agent that as well. Many times decisions are made with the thought of having the passengers fly with their bags and it takes time to locate bags and your option may be departing in 45 minutes.
In the end, traveling in bad weather can depend on a certain degree of luck. However, you can increase your chances of luck by being better prepared!